{"id":328,"date":"2023-12-03T23:36:27","date_gmt":"2023-12-03T23:36:27","guid":{"rendered":"https:\/\/staging.westbrookfamilymedical.com.au\/?page_id=328"},"modified":"2025-03-10T05:41:43","modified_gmt":"2025-03-10T05:41:43","slug":"policies","status":"publish","type":"page","link":"https:\/\/westbrookfamilymedical.com.au\/?page_id=328","title":{"rendered":"Policies"},"content":{"rendered":"\t\t<div data-elementor-type=\"page\" data-elementor-id=\"328\" class=\"elementor elementor-328\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-1210e0f0 elementor-section-full_width elementor-section-content-middle elementor-section-height-default elementor-section-height-default\" data-id=\"1210e0f0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-778f653e\" data-id=\"778f653e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4e4b16d0 elementor-widget elementor-widget-heading\" data-id=\"4e4b16d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Policies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-362088a elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"362088a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d408c27\" data-id=\"d408c27\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f0d2a69 elementor-widget elementor-widget-eael-post-carousel\" data-id=\"f0d2a69\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;items&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:3,&quot;sizes&quot;:[]},&quot;items_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:2,&quot;sizes&quot;:[]},&quot;items_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"eael-post-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"swiper-container-wrap eael-post-grid-container eael-post-carousel-wrap eael-post-carousel-style-one swiper-container-wrap-dots-outside\" id=\"eael-post-grid-f0d2a69\">\n            <div class=\"swiper-container swiper-8-lower eael-post-carousel eael-post-grid swiper-container-f0d2a69 eael-post-appender-f0d2a69\" data-pagination=\".swiper-pagination-f0d2a69\" data-arrow-next=\".swiper-button-next-f0d2a69\" data-arrow-prev=\".swiper-button-prev-f0d2a69\" data-items-mobile=\"1\" data-items-tablet=\"2\" data-items=\"3\" data-margin=\"2\" data-effect=\"slide\" data-speed=\"1015\" data-autoplay=\"2000\" data-pause-on-hover=\"true\" data-loop=\"1\" data-grab-cursor=\"1\" data-arrows=\"1\" data-dots=\"1\">\n                <div class=\"swiper-wrapper\">\n\t\t\t\t\t<div class=\"swiper-slide\"><article class=\"eael-grid-post eael-post-grid-column\">\n    <div class=\"eael-grid-post-holder\">\n        <div class=\"eael-grid-post-holder-inner\"><div class=\"eael-entry-wrapper\"><header class=\"eael-entry-header\"><h2 class=\"eael-entry-title\">Feedback Policy<\/a><\/h2><\/header><\/div><div class=\"eael-entry-content\">\n\t\t\t\t<div class=\"eael-grid-post-excerpt\"><p>In our practice, customer satisfaction and patient experience is important to us. Where possible patients and others are encouraged to raise any concerns directly with the practice team who are...<a href=\"https:\/\/westbrookfamilymedical.com.au\/?p=321\" class=\"eael-post-elements-readmore-btn\">Read More<\/a><\/p><\/div>\n\t\t\t<\/div><div class=\"eael-entry-footer\"><div class=\"eael-entry-meta\"><div class=\"eael-posted-on\"><time datetime=\"December 3, 2023\">December 3, 2023<\/time><\/div><\/div><\/div><\/div><\/div><\/article><\/div><div class=\"swiper-slide\"><article class=\"eael-grid-post eael-post-grid-column\">\n    <div class=\"eael-grid-post-holder\">\n        <div class=\"eael-grid-post-holder-inner\"><div class=\"eael-entry-wrapper\"><header class=\"eael-entry-header\"><h2 class=\"eael-entry-title\">Practice Communication Policy<\/a><\/h2><\/header><\/div><div class=\"eael-entry-content\">\n\t\t\t\t<div class=\"eael-grid-post-excerpt\"><p>Telephone calls from patients will be assessed on their level of urgency. Telephone calls from patients which are non-urgent are directed according to the GP\u2019s telephone policy.<\/p><\/div>\n\t\t\t<\/div><div class=\"eael-entry-footer\"><div class=\"eael-entry-meta\"><div class=\"eael-posted-on\"><time datetime=\"December 3, 2023\">December 3, 2023<\/time><\/div><\/div><\/div><\/div><\/div><\/article><\/div><div class=\"swiper-slide\"><article class=\"eael-grid-post eael-post-grid-column\">\n    <div class=\"eael-grid-post-holder\">\n        <div class=\"eael-grid-post-holder-inner\"><div class=\"eael-entry-wrapper\"><header class=\"eael-entry-header\"><h2 class=\"eael-entry-title\">Privacy Policy<\/a><\/h2><\/header><\/div><div class=\"eael-entry-content\">\n\t\t\t\t<div class=\"eael-grid-post-excerpt\"><p>This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the...<a href=\"https:\/\/westbrookfamilymedical.com.au\/?p=317\" class=\"eael-post-elements-readmore-btn\">Read More<\/a><\/p><\/div>\n\t\t\t<\/div><div class=\"eael-entry-footer\"><div class=\"eael-entry-meta\"><div class=\"eael-posted-on\"><time datetime=\"December 3, 2023\">December 3, 2023<\/time><\/div><\/div><\/div><\/div><\/div><\/article><\/div>                <\/div>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n\t\t\t            <!-- Add Pagination -->\n            <div class=\"swiper-pagination swiper-pagination-f0d2a69\"><\/div>\n\t\t\t\t\t            <!-- Add Arrows -->\n            <div class=\"swiper-button-next swiper-button-next-f0d2a69\">\n                <i class=\"fa fa-angle-right\"><\/i>\n            <\/div>\n            <div class=\"swiper-button-prev swiper-button-prev-f0d2a69\">\n                <i class=\"fa fa-angle-left\"><\/i>\n            <\/div>\n\t\t\t        <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Policies Feedback Policy In our practice, customer satisfaction and patient experience is important to us. Where possible patients and others are encouraged to raise any concerns directly with the practice team who are&#8230;Read More December 3, 2023 Practice Communication Policy Telephone calls from patients will be assessed on their level of urgency. Telephone calls from [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"footnotes":""},"class_list":["post-328","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Policies - Westbrook Family Medical<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/westbrookfamilymedical.com.au\/?page_id=328\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Policies - Westbrook Family Medical\" \/>\n<meta property=\"og:description\" content=\"Policies Feedback Policy In our practice, customer satisfaction and patient experience is important to us. 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