Feedback Policy

In our practice, customer satisfaction and patient experience is important to us. Where possible patients and others are encouraged to raise any concerns directly with the practice team who are trained to handle and respond to complaints and feedback. We believe most complaints can be responded to and resolved at the time the patient or other people make them known to us. All patients have a right to complain if they feel the service they received did not meet their expectations. All complaints are attempted to be resolved at a practice level. If a satisfactory outcome is not reached the patient could direct their complaint to the Office of the Health Ombudsman (OHO) by telephoning 133 646 or by accessing the following or by email to